FAQS

WHAT SHOULD I CONSIDER WHEN BUYING A LADDER?

Whether you are buying a ladder for property maintenance or for gardening, the first task is to determine the correct size ladder for the job. 

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Different ladders work in different ways, for example, some lean against the wall, some are freestanding “A” framed, telescopic ladders open rung by rung to the required length and some gardening tripod ladders have a platform step for standing more securely with the top feet of the ladder used as a leg lean-into brace. 

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If you are unsure which ladder will be most suited to you, it is important you read the item specification carefully or call us for advice before submitting an order to avoid costly returns. 

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We are here to help you, so please call us if you are unsure.

HOW DO I PLACE AN ORDER?

When you have selected the ladder you wish to purchase, complete your order online or over the phone.

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If you order over the phone we will send you an invoice through our secure online payment gateway allowing you to complete your credit card details yourself to submit your order.

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We only dispatch orders having received payment in full including any delivery charges for Northern Scotland or overseas shipping.

WHAT ARE YOUR SHIPPING REQUIREMENTS?

We only dispatch orders having received payment in full including any delivery charges for Northern Scotland or overseas shipping. Excepting these locations, shipping is FREE and the list price includes VAT and delivery. Once shipped, courier and tracking details are
provided.  Delivery takes between 3-7 working days depending on the product purchased. 

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Ideally it is best if you can be at home to receive the ladder but if you need to nominate a safe place at your property (i.e. a garage or down the side of the house etc) this can be arranged at your own risk. 

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Instructions of where to leave the ladder MUST be passed to us at the
point of placing the order as once dispatched, we cannot update the delivery details.

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As soon as possible following delivery, the item should be thoroughly inspected for damage.  If any is noted, please notify us within 24 hours as this is the only way we can prove it occurred in transit.